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[ Bugs ] montly cards bug

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ReflexivelyGigg
  • Registered: 2017-11-04
  • Topics: 5
  • Posts: 34
On 2020-07-01 21:20:17 ｜ Show this Author Only ｜ Descending Order
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I keep getting system error message when I try to renew my monthly cards. Can u guys fix this problem as immediate as possible please ? I want to renew them today while I can gain benefit from time limited shop.

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ReflexivelyGigg
  • Registered: 2017-11-04
  • Topics: 5
  • Posts: 34
On 2020-07-01 21:22:56 ｜ Show this Author Only
2＃

NarutoOnline200701161352

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ReflexivelyGigg
  • Registered: 2017-11-04
  • Topics: 5
  • Posts: 34
On 2020-07-01 21:33:32 ｜ Show this Author Only
3＃

in fact just noticed it's not just monthly cards renewal. All systems related to ingots spending are failing and getting a system error message. It's serious so you got better fix the issue soon

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Tachibana Saeko
  • Registered: 2017-07-24
  • Topics: 22
  • Posts: 1894
  • Moderator
On 2020-07-02 10:13:58 ｜ Show this Author Only
4＃

Hello,
I have forwarded this problem to the development team for a fix. I will let you know as soon as I have any info on the problem. Thanks for bearing with us!

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Tachibana Saeko
  • Registered: 2017-07-24
  • Topics: 22
  • Posts: 1894
  • Moderator
On 2020-07-02 10:26:48 ｜ Show this Author Only
5＃

Alright, it turns out this was an easy fix, and this problem has been corrected. You should now be able to use ingots. Please try using some now, and thanks for letting us know!

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ReflexivelyGigg
  • Registered: 2017-11-04
  • Topics: 5
  • Posts: 34
On 2020-07-02 10:32:41 ｜ Show this Author Only
6＃

thank you for the both responds

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ReflexivelyGigg
  • Registered: 2017-11-04
  • Topics: 5
  • Posts: 34
On 2020-07-02 10:47:18 ｜ Show this Author Only
7＃
  • ReflexivelyGigg On 2020-07-02 10:32:41

  • thank you for the both responds

ohh and btw appearantly due to my previous attempts on ingots spending stuff system consumed approximately 2k ingots of mine with the fix tho it ddin't work back then . I had around 35700 ingots before. Spent 900 for monthly cards yet it's 32.867 now. Will you fix that either ?

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ReflexivelyGigg
  • Registered: 2017-11-04
  • Topics: 5
  • Posts: 34
On 2020-07-02 10:48:26 ｜ Show this Author Only
8＃

NarutoOnline200702054733

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Yichenfong
  • Registered: 2019-12-28
  • Topics: 1
  • Posts: 2
On 2020-07-02 16:50:01 ｜ Show this Author Only
9＃
  • ReflexivelyGigg On 2020-07-02 10:47:18

  • ohh and btw appearantly due to my previous attempts on ingots spending stuff system consumed approximately 2k ingots of mine with the fix tho it ddin't work back then . I had around 35700 ingots before. Spent 900 for monthly cards yet it's 32.867 now. Will you fix that either ?

I have similar problem

I had 79 ingots yesterday. When I used ingots yesterday, the server always showed system errors.

But now after the server maintence, I only had 9 ingots.

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ReflexivelyGigg
  • Registered: 2017-11-04
  • Topics: 5
  • Posts: 34
On 2020-07-03 00:32:15 ｜ Show this Author Only
10＃

sorry to hear that :( hope we get them back soon

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tylermotoki
  • Registered: 2017-07-24
  • Topics: 13
  • Posts: 2146
On 2020-07-03 05:14:03 ｜ Show this Author Only
11＃

Hello, for any missing ingots, you will have to open a CS ticket and provide them with this information, and they will be able to assist you.

https://support-center.oasgames.com/

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