Hello,please try clearing your cache, and if that does not help, please ensure that you have as many screenshots as you can take, I understand that taking screenshots from prior to purchase or use of the packs is impossible, but please take screenshots of you having no fragments of the included clothings, and any other screenshots that could help. You will need to create a CS ticket and give them your information and screenshots, and they will be able to check to ensure that you get your fragments.

https://support-center.oasgames.com/