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[ Events ] BUG Help Please

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Aladin123
  • Registered: 2019-08-22
  • Topics: 1
  • Posts: 4
On 2019-08-22 21:40:08 ｜ Show this Author Only ｜ Descending Order
1＃ Go To

When Maintanance done, i use coupon 2k to lucky star whell. I have 290 Stars. I logout my naruto online. When i login back my stars from lucky whells gone. Help me moderatorScreenshot_20190822-200007_PuffinScreenshot_20190822-195924_Puffin

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Aladin123
  • Registered: 2019-08-22
  • Topics: 1
  • Posts: 4
On 2019-08-22 21:41:16 ｜ Show this Author Only
2＃

And i try relog again. Lucky star wheell free spin againScreenshot_20190822-204221_Puffin

Diffrent reward.




This post was last edited by Aladin123 on 2019-08-22 21:43:11.
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Daiske
  • Registered: 2017-07-24
  • Topics: 164
  • Posts: 3533
On 2019-08-22 21:44:54 ｜ Show this Author Only
3＃

Hello.


Please contact us via Customer Service and we will checking your logs. Keep in mind that game is not supported on phones and any issue or problem you encounter while playing on phone may not be resolved by our customer service.


We strongly advise and suggest our players to play only on PC.

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Aladin123
  • Registered: 2019-08-22
  • Topics: 1
  • Posts: 4
On 2019-08-22 21:50:54 ｜ Show this Author Only
4＃
  • Daiske On 2019-08-22 21:44:54

  • Hello.


    Please contact us via Customer Service and we will checking your logs. Keep in mind that game is not supported on phones and any issue or problem you encounter while playing on phone may not be resolved by our customer service.


    We strongly advise and suggest our players to play only on PC.

My friend play on pc and have the same issue.

How i contact customer service. Im new player. Please help

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Daiske
  • Registered: 2017-07-24
  • Topics: 164
  • Posts: 3533
On 2019-08-22 21:59:48 ｜ Show this Author Only
5＃
  • Aladin123 On 2019-08-22 21:50:54

  • My friend play on pc and have the same issue.

    How i contact customer service. Im new player. Please help

You can find it in your User center via settings.


Here's link - clcik here

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shuutaro
  • Registered: 2018-05-04
  • Topics: 9
  • Posts: 13
On 2019-08-22 22:05:59 ｜ Show this Author Only
6＃

lol who delete my post here?? no compe? alot of bugs?? what now?

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Aladin123
  • Registered: 2019-08-22
  • Topics: 1
  • Posts: 4
On 2019-08-22 22:12:37 ｜ Show this Author Only
7＃
  • shuutaro On 2019-08-22 22:05:59

  • lol who delete my post here?? no compe? alot of bugs?? what now?

Yes a lot bugs. I lost my 2k coupons

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Waka_Man
  • Registered: 2017-07-24
  • Topics: 190
  • Posts: 3485
On 2019-08-22 22:47:33 ｜ Show this Author Only
8＃
  • shuutaro On 2019-08-22 22:05:59

  • lol who delete my post here?? no compe? alot of bugs?? what now?

Hello!


If you're playing in HK Region then rest assured that compensations will be given due to Periodical Maintenance that took place and affected evening events. It is already mentioned in the Maintenance Update Thread so please be patient. Thank you.

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Noelu
  • Registered: 2019-04-17
  • Topics: 1
  • Posts: 2
On 2019-08-22 23:05:20 ｜ Show this Author Only
9＃
  • Aladin123 On 2019-08-22 22:12:37

  • Yes a lot bugs. I lost my 2k coupons

Same here. lost a lot coupon and power. And seal scroll. *

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