I'm not a mod, but I had this happen to me a while back, I reported it to Customer Service, but there wasn't anything they could do for me, without proof that I didn't click that *on. If you wish to, you could always send in a CS ticket, and hope there is something they can do for you, just describe everything, and send as many screenshots as you can, as long as they are relevant. Be sure to include that part about your charms packs not being sent to your inventory, hopefully there is something they can do for you!

Sorry, I just saw this message, I was not told of such an option being available. I do not believe it to be a viable option, as many players might try to abuse it when they do not get the RNG rates that they wished for, I hope you have at least reported everything through a CS ticket.