Hi there,

Unfortunately a roll back is not an option and this falls under player error. Particularly with charms but with auto-upgrading ANYTHING you need to make sure EACH time that the checkbox for using coupons/ingots is not checked. As Tyler suggested you can contact the in game customer service about your case with all relevant screenshots but sadly they generally do not give out compensation for player errors. As for the charms rebate packs, they need to be collected from the rebate interface, they do not immediately go into your inventory.