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Views: 1244 ｜ Replies: 4
[ Other ] Won't let me login

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FiveFingerNarut
  • Registered: 2019-03-05
  • Topics: 1
  • Posts: 1
On 2019-07-21 18:19:59 ｜ Show this Author Only ｜ Descending Order
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I spent $100 for 5000 gold, yet I didn't completely receive everything. So I put it on refund because this hasn't happened to my this site ever. All that issue resolved it self on its own, so I was like cool, I didn't care for that issue anymore and I even spent more money on that account yet just a few a hours ago This popped up, Screenshot (3)

I can careless about that refund, again it resolved itself so was happy and forgot about that, yet now today I can't login until I complete a refund?? I need help with this issue, I spent a ton on the frog purse event yet I'm going to lose out on that if thats the case.




This post was last edited by FiveFingerNarut on 2019-07-21 18:19:59.
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AddisonEmery
  • Registered: 2017-07-24
  • Topics: 9
  • Posts: 452
On 2019-07-21 18:31:36 ｜ Show this Author Only
2＃

Because you initiated a Refund it triggers the Refund Clause which locks your account. In order to lift this you need to contact the In Game Customer Service with ALL of the details regarding the transaction as well as the refund as unfortunately this cannot be dealt with in the forum setting.

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FiveFingerNarut
  • Registered: 2019-03-05
  • Topics: 1
  • Posts: 1
On 2019-07-21 18:36:38 ｜ Show this Author Only
3＃
  • AddisonEmery On 2019-07-21 18:31:36

  • Because you initiated a Refund it triggers the Refund Clause which locks your account. In order to lift this you need to contact the In Game Customer Service with ALL of the details regarding the transaction as well as the refund as unfortunately this cannot be dealt with in the forum setting.

Been trying to do that but they haven't replied. If i do, unfortunately, get that refund is there anyway I can send it back to them?

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AddisonEmery
  • Registered: 2017-07-24
  • Topics: 9
  • Posts: 452
On 2019-07-24 15:13:10 ｜ Show this Author Only
4＃

Please be patient regarding any reply from Customer Service as they work on a HK time frame which may be opposite to you and they also need to verify all the details before giving you the correct reply and this can cause a small delay... If they still haven't gotten back to you then I would encourage you to let me know on Discord and I can look into it further for you. =)

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