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- Registered: 2017-07-24
- Topics: 2
- Posts: 3
1＃ Go ToTobei - On 2019-05-24 20:22:40
Hey
When a transaction is placed. Funds are on hold till the transaction is completed.
Meaning that "honored" comment is a stand-by till the funds are green-lighted by the merchant and the providers.
The moment you filed a refund with Paypal, it cancels the hold with Oasis and states a refund clause on your Account.
You'll be required to repay it and you'll have to show the transaction receipt to receive the missing ingots as well.
http://support-center.oasgames.com/question/ask?game_code=narutoen&game_language=en
You can file it a ticket through that li
nk. Please be patient as CS doesn't operate during the weekend.Thank you
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- Registered: 2017-07-24
- Topics: 2
- Posts: 3
That's not true, facts:
1. i recharge 8000 ingots but I did not receive them in game
2. the account in bank has been charged 99,99 USD, 49,99 USD and 9,99 USD
3. I wrote a complaint to oasis and paypal
4. I set up a dispute in the PAYPAL transaction system
5. it's not true that I demanded a refund - I can do it from 31/05/2019! after 7 days! - and I will definitely do it -
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- Registered: 2018-03-07
- Topics: 7
- Posts: 37
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- Registered: 2018-08-17
- Topics: 36
- Posts: 705
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- Registered: 2017-07-24
- Topics: 34
- Posts: 4320
- Kai™ On 2019-05-25 03:59:54
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That's not true, facts:
1. i recharge 8000 ingots but I did not receive them in game
2. the account in bank has been charged 99,99 USD, 49,99 USD and 9,99 USD
3. I wrote a complaint to oasis and paypal
4. I set up a dispute in the PAYPAL transaction system
5. it's not true that I demanded a refund - I can do it from 31/05/2019! after 7 days! - and I will definitely do it
Seems like you misunderstood my comment.
The moment you filed a dispute with Paypal, it automatically places a refund clause on your account because they're the providers to the merchant.If you didn't receive the ingots, there are only two possible meanings to it. The transaction money is on HOLD. Meaning, it requires Oasis to greenlight it with the merchant that has the money to accept the transaction as Complete.
Or The bank is withholding it till further notice.
Anyway, because you've set up a dispute with Paypal, they in liberality filed a refund on your behave.
Which means it's a refund clause.
And as I explained to you previously, Refund clause causes the account to be blocked.
Now please be advised and follow the instructions I provided you earlier.
And if you have any further questions, Message me on Discord https://discord.gg/7DtEft9 (For the fastest reply)
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