SEARCH
5.0 GNW Treasure Minato
Reply
Views: 7537 ｜ Replies: 10
[ Other ] 2 weeks of investigation and ingots still not credited to my account?

 [

Copy Link

]

Blace
  • Registered: 2018-10-18
  • Topics: 1
  • Posts: 8
On 2019-05-20 20:41:23 ｜ Show this Author Only ｜ Descending Order
1＃ Go To

Server:S26 HK

Character name: HandOfGod

Payment Method:Bank Transfer(NETS)

Hi, 2 weeks ago,on 9/may/2019, i had an recharge issue.i recharged 1000 ingots and after recharging,my ingots were not credited to my account. I send a ticket to the CS and they responded that they will do an investigation about the incident. After 3 days of waiting and ingots still not recieved, i send in an reply asking them how long would it take for my ingots to be credited to my account. They replied back and said that unfortunately, they do not know how long will it take to resolve this issue. After 1 week later,i checked if they credited the ingots in my account and unfortunately, they were not credited. So i asked them when would they be able credit the ingots in my account,if not at least give me a refund. They told me to be patient and wait for the ingots to be credited to my account. Then today, when i checked the status of the ticket i send in, it says there resolved even when i did not clicked onthe resolved *on.I checked if they have credited the ingots in my account, and they have not. I even checked if they had given me a refund to my bank account, and they did not give me back any refund.Below are the screenshots of the ticket i send to the CS as well as my current amount ingots.

recharge issue1

recharge issues2

recharge issues 3

recharge issues4

Capture

So what is going on here? If you cant give me my ingots(which i have been waiting for 2 weeks), at least give me a refund!

Ps:Don't give me some bull* reason that you cant credit the ingots in my account just because that the ingots are missing. Every time i recharge,this always happens.




This post was last edited by Blace on 2019-05-20 20:41:23.
Reply
PewPakaPew
  • Registered: 2017-07-24
  • Topics: 6
  • Posts: 21
On 2019-05-20 20:22:30 ｜ Show this Author Only
2＃

same problem happen with me here..i didnt get my ingots yet until today, its already for 10 days from the problem happen. Moderator and oasis out there, u should take the responsibilities about this and not just be silence about this problem yah. Because it related with someone money and you should be more responsible about this. If u still dont want to response about this, me n other people can make a police report about scamming people money. Please take serious note about this moderator out there if u dont want get reported to the police about your company.

Reply
fizreerosani237
  • Registered: 2018-09-08
  • Topics: 1
  • Posts: 10
On 2019-05-20 20:40:16 ｜ Show this Author Only
3＃
  • PewPakaPew On 2019-05-20 20:22:30

  • same problem happen with me here..i didnt get my ingots yet until today, its already for 10 days from the problem happen. Moderator and oasis out there, u should take the responsibilities about this and not just be silence about this problem yah. Because it related with someone money and you should be more responsible about this. If u still dont want to response about this, me n other people can make a police report about scamming people money. Please take serious note about this moderator out there if u dont want get reported to the police about your company.

Guys, i am facing same issue, and here is OASIS responses.

Customer Support670

Hello again ninja,Unfortunately, due to recent holidays, more complex issues such as this one may take longer th*ual to fix.Thank you once more for your patience and understanding.Best regards, Your Naruto Online team

Reply
B00BIT0
  • Registered: 2017-07-24
  • Topics: 8
  • Posts: 61
On 2019-05-20 21:50:57 ｜ Show this Author Only
4＃

why is this happening?

Reply
s1volu
  • Registered: 2018-11-22
  • Topics: 2
  • Posts: 357
On 2019-05-21 06:27:57 ｜ Show this Author Only
5＃

I was about to reply, but above comment with copy message from oasis, just did it. it was holidays, there was a lot issues since then. Simply it's not enough time for CS to resolve all the issues that have pilled up since then. Try to image how many tickets there is. So, just back in line and wait :)
Good luck o/

Reply
Tobei
  • Registered: 2017-07-24
  • Topics: 34
  • Posts: 4320
On 2019-05-22 02:57:11 ｜ Show this Author Only
6＃

Hey


Blace, have you received the ingots?
If not I'll attempt to show your ticket to my higher-ups to help speed along your process.


Let me know, To reach me faster, message me here https://discord.gg/zNJYqNP


Reply
fizreerosani237
  • Registered: 2018-09-08
  • Topics: 1
  • Posts: 10
On 2019-05-22 05:51:46 ｜ Show this Author Only
7＃
  • Tobei On 2019-05-22 02:57:11

  • Hey


    Blace, have you received the ingots?
    If not I'll attempt to show your ticket to my higher-ups to help speed along your process.


    Let me know, To reach me faster, message me here https://discord.gg/zNJYqNP


Hi moderator,

I also have same issues. Not receive ingots after success payment

It has been 2 weeks, and no action from OASIS

Reply
Blace
  • Registered: 2018-10-18
  • Topics: 1
  • Posts: 8
On 2019-05-23 19:37:46 ｜ Show this Author Only
8＃
  • Tobei On 2019-05-22 02:57:11

  • Hey


    Blace, have you received the ingots?
    If not I'll attempt to show your ticket to my higher-ups to help speed along your process.


    Let me know, To reach me faster, message me here https://discord.gg/zNJYqNP


Hi Tobei, i have just recieved my ingots today. thanks for helping.

Reply
sunnysunny
  • Registered: 2019-05-24
  • Topics: 0
  • Posts: 5
On 2019-05-24 16:52:46 ｜ Show this Author Only
9＃
Note: Sorry，the post does not exist or has been deleted
Tobei
  • Registered: 2017-07-24
  • Topics: 34
  • Posts: 4320
On 2019-05-24 20:11:18 ｜ Show this Author Only
10＃

Not a problem.


Thread has been answered.

Reply
Reply
Quicky Post
Reply

Log in in order to Post. | Register