yes support is worst on any game i played. i think in your case youll get compensated cause they want you to keep spending. for the free players theres no chance of compensation even when providing video evidence theyll make an excuse. not good ones either.

thanks i written to support many times they usually avoid answering and redirect the topic at hand as not admit ny fault. believe it or not ask me to stop spamming when what i was spamming was the question i wanted answered which never got answered.