Ya i understand about sometime it take a day or even a week but all that is the process of investigate the problem and give the ingots. But this time is another problem, I make a report about the recharge but the customer service not even read n response at all yet to the report been made. So i really hope any moderator here can response to this and take action when your player do a report.

Thanks.

what do u mean by they lock u out of game? meaning?

before this thr's no such problem happen. Customer service will reply us after 1 day to the report that we made. But now what happen to customer service? They should not do this to their player who play their game. Please treat your player nice and response to them because they the one who increase rating of your game. Do we have other platform to make report other than customer service and discord? I hope moderator can response to this and appreciate your player what they post.

Yah I'm very sure about it because I only play one account. So that's why I post and ask to moderators about this. But no response from mod. Btw nvm, the customer service just response to me today. So now waiting for them to check the problem.

This is really awful things to happen and we all need to face all this kind of things from oasis. I really hope Oasis and moderator please be more responsible to care with your player and your game most important. Don't take every problem lightly and be more serious about handling the progression of game. Because people who play your game is the one who increase rating of your game.

I also dunno why they treat their player like this. U can see even I already post about this problem long time, but they never response even one reply at here to care about their customer and player. I already feel sad about this because long time already i'm waiting for my ingots credit into my acc but until today i didnt get anythng yet. GG..and if im not mstaken, you are Mr. b00bito am i rite? or im wrong? sorry if i wrong.

absolutely right because when something related with someone money, u cant take it lightly because people can report you as a scammers who scam people money. I hope moderators here can be more responsible regarding to problem of recharge ingots as it related with people money. Moderator and oasis should be more aware about this because when people doesnt have trust in you guys anymore, they can make a police report regarding to the case.

Its already been for 11 days on today I still didn't receive any of my ingots yet. And all the moderator and oasis out there just being silence and dont even want to response it. So sad to see on how they treat their players like this even something related with people money.