Hi All,

I also faced same issues. I recharged for USD 20 on Sunday 12th May 2019 until now did not received the ingots.

I provided the info what OASIS needed but here is their responses:

Customer Support670

05/13/2019 16:34:12

Hello ninja! Thank you for contacting us. We will need to investigate this situation in detail. Please note that this might take a moment. We greatly appreciate the time you took to provide this information. Thank you for your patience and understanding! Best regards, Your Naruto Online team

Customer Support670

05/14/2019 15:14:34

Hello again ninja, Our investigation revealed that these ingots purchased are indeed missing. You can rest assured that they will be delivered as soon as possible. Thank you once more for your patience and understanding! Best regards, Your Naruto Online team

Customer Support670

05/15/2019 16:03:40

Hello again ninja, This situation is still under investigation. We apologise for the inconvenience. Thank you once more for your patience and understanding. Best regards, Your Naruto Online team

Mine still pending, more than 2 weeks did not receive my ingots.

How much time CS need time to solve this issues?

Obviously there are not care the players and just focus on MONEY.