Recharged but NO INGOTS

5.0 GNW Treasure Minato

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[ Other ] Recharged but NO INGOTS

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Des Tas Registered: 2017-07-24 Topics: 3 Posts: 7 On 2019-03-22 18:21:53 ｜ Show this Author Only ｜ Descending Order 1＃ Go To i have recharged 1000 ingots until now i did not any INGOTS!!!!! WHERE IS MY INGOTS!!!!!!!!!!!!!! Reply

brensonlee

Registered: 2018-04-25
Topics: 9
Posts: 449

On 2019-03-22 22:13:45 ｜ Show this Author Only

2＃

it should be instant. they should compensate you for this error.

DesTas

Registered: 2017-07-24
Topics: 5
Posts: 13

On 2019-03-22 23:18:42 ｜ Show this Author Only

3＃

brensonlee On 2019-03-22 22:13:45
it should be instant. they should compensate you for this error.

its already passed 6 hours , until now , they did not even respond to my report in the customer service no respommd

AddisonEmery

Registered: 2017-07-24
Topics: 9
Posts: 452

On 2019-03-28 01:25:28 ｜ Show this Author Only

4＃

Hi,

Sometimes there can be a delay in the delivery on the ingot to your acc, you have already sent a ticket to customer support so please be patient in awaiting a response. Flooding the system with tickets regarding the same issue only slows down the process.

Des Tas

Registered: 2017-07-24
Topics: 3
Posts: 7

On 2019-03-28 17:39:19 ｜ Show this Author Only

5＃

AddisonEmery On 2019-03-28 01:25:28
Hi,

Sometimes there can be a delay in the delivery on the ingot to your acc, you have already sent a ticket to customer support so please be patient in awaiting a response. Flooding the system with tickets regarding the same issue only slows down the process.

one decade later

Shoutarou-kun

Registered: 2018-05-31
Topics: 0
Posts: 1

On 2019-07-16 11:02:31 ｜ Show this Author Only

6＃

Hi. I face the same problem. I did recharge 5 times for 50 ingots and nothing came out. I have report it twice but my complaints got back to 0 and my problem isnt solved. Pls, how to report this. And what is 'ticket'? I really appreciate ur help

This post was last edited by Shoutarou-kun on 2019-07-16 13:33:55.

Yuuki S740

Registered: 2017-07-24
Topics: 6
Posts: 233

On 2019-07-16 18:58:10 ｜ Show this Author Only

7＃

It is possible you recharged while being logged in on a different account / recharged on a different server so instead of going to the account you wanted to recharge on it might of went on a different acc on a different server

AddisonEmery

Registered: 2017-07-24
Topics: 9
Posts: 452

On 2019-07-16 20:32:37 ｜ Show this Author Only

8＃

Shoutarou-kun On 2019-07-16 11:02:31
Hi. I face the same problem. I did recharge 5 times for 50 ingots and nothing came out. I have report it twice but my complaints got back to 0 and my problem isnt solved. Pls, how to report this. And what is 'ticket'? I really appreciate ur help

A ticket is a request sent to the In Game Customer Support staff to directly take care of issue particularly that relate to recharge issues as they cannot be handled on discord. These tickets can be sent by pressing the '?' at the top right hand section of the screen of the game.

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