Hi! Are you still experiencing issues logging in? If you are, please try to clear cache and restart the game. If the issue persists, you may need to contact Customer Service directly, which can be found here.

If you are contacting customer service, please have ready a screenshot (with Time Stamp and Server ID visible) of the error you see. Also, if possible, please type "hylogfile" without the quotation mark anywhere in the game besides the text box; this will allow you to save a Log file, which would be very helpful.

Note: For the future, please use bug/support section found here for support related inquiries. Thanks!

Hi! Thanks so much for letting us know. We are aware of the issue as it has been reported. Sorry for any inconvenience.

For the future, please use the bug/support section for support related inquiries.