I've already sent a ticket to support, but they're useless with the "It's luck, it could be anywhere between 60-100 pulls for them to drop" responses.
Suuuuuuuuuure, tell that to my 200 pulls in jin1. I pulled my 2nd super in jin1(Roshi dupe), then went for another 190 pulls, where I got Yagura twice and Bee once.

Nope, not a single Itachi fragment dropped. I haven't pulled in jin2 yet, nor do I plan to, but every other treasure is dropping the frags..

That's 190 seals wasted on literally nothing, while I could've been much, much closer to recruiting him if I had known of the bug beforehand. Three months of collecting seals gone to waste because of bad developers that can't even port other versions of the game without including a bunch of bugs.

Sadly compensation for major bugs like these doesn't exist, but some other * error deserves instant fixing and a couple of dangos

That's great and all, but it's not bugged for everyone. I was told by a dude from my group that he got free frags a couple of days ago in jin1.

I'm thankful that you wasted seals to prove that they do drop, but sadly, that doesn't help the people who've already experienced the issue, like OP and myself