Its a game with the sole premise of gathering characters and making your own teams, criticizing the company for handling the base mechanics of a game so badly and ignoring their player base for so long is understandable, no ?

In an ideal world oasis would pay attention and learn from past mistakes, they'd atleast try to keep the players happy and coming back and they'd consistently be earning money. Instead, continuing to do what they what, making choices completely ignoring all logic and actively doing everything in their power to ignore the people keeping their company going and then wondering why the forums are filled with complaints is an extremely poor way to handle running an MMO. I can understand peoples frustration at this point