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- Registered: 2018-11-11
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1＃ Go ToBeen chatting back and forth with customer support for several days telling them that the option to redeem coupons never once showed up. Kept sending them pictures every day that i couldn't redeem them as it wasn't saying i could. They told me their was nothing they could do to help, and even threatened me saying they would block my account if i tried to get a refund from my bank for the 100$ i spent on that froggy deal. They have certainly scammed me. I thought this would be a nice company and a person on reddit told me they have decent customer service. I guess they were wrong, and it cost me lots of money.
I spent over 1000$ on this game the past month, so if i am able to get ALL of that money back from my bank Oasis can lock my account all they want and i'll not play this again. But i don't want them locking it for 100$ that i should get back if they aren't giving me the coupons I am owed. That would mean they stole 1100$ from me.
This post was last edited by John Calvin on 2018-11-16 00:43:20. -
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- Registered: 2018-11-11
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- Scarlettblue On 2018-11-15 21:25:12
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If you paid for naruto froggy, you needed to claim daily the coupons. First day 4500, 2nd to 7th day 1300 per day
I tried and i couldn't. It never flipped to say 'redeem', it stays on the default and continued saying 'deposit' instead of 'redeem'.
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- Registered: 2018-04-25
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- Registered: 2018-11-11
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- brensonlee On 2018-11-16 03:17:22
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customer service threatened you?!
as pay2play (20usd/month) i will certainly be paying attention to this thread.
if this gets locked w/out justification it will look super su*ious.
your bank is only the first line of defense. As paying customers, we can do much much more.
They again refused to help so I will call my bank and try to get the money back. Once I have 1200$ they can keep my account.
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- Registered: 2017-07-24
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Hello.
I'm really sorry that you feel this way. I can assure you that no one would threaten you that your account will be banned. We indeed inform our players that once they roll-back their money (refund), their accounts will be confi*ed right away by system. I believe you received same response. We do not offer or provide any types of refunds.
As for your problem - There is nothing specific in your main post that explains your problem. So I can't really help you but there are two things we can do. Either you will give me your UID and I will check your ticket or you can contact me on Discord (my discord number Daiske#9057) and we can discuss your problem there. I will leave it up to you, I will check this thread later today to see if there is any reply from you.
Have a nice day.
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- Registered: 2018-11-11
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- Daiske On 2018-11-16 17:33:58
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Hello.
I'm really sorry that you feel this way. I can assure you that no one would threaten you that your account will be banned. We indeed inform our players that once they roll-back their money (refund), their accounts will be confi*ed right away by system. I believe you received same response. We do not offer or provide any types of refunds.
As for your problem - There is nothing specific in your main post that explains your problem. So I can't really help you but there are two things we can do. Either you will give me your UID and I will check your ticket or you can contact me on Discord (my discord number Daiske#9057) and we can discuss your problem there. I will leave it up to you, I will check this thread later today to see if there is any reply from you.
Have a nice day.
I will contact you on discord.... thanks. And this is precisely the problem. That my entire account would be banned on account of wanting to get either the coupons I am owed from a 100$ purchase, or my 100$ back due to a broken game that wouldn't let me redeem coupons daily, you would ban an account i put about 1200$ into. And then Oasis would tell me that they will absolutely not give me the coupons I am owed, or refund me. That left me with no other choice. I have send you a friend request on Discord as OwenWilsonsNose
This post was last edited by John Calvin on 2018-11-17 01:34:25. -
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- Registered: 2018-11-11
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- John Calvin On 2018-11-16 18:37:16
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I will contact you on discord.... thanks. And this is precisely the problem. That my entire account would be banned on account of wanting to get either the coupons I am owed from a 100$ purchase, or my 100$ back due to a broken game that wouldn't let me redeem coupons daily, you would ban an account i put about 1200$ into. And then Oasis would tell me that they will absolutely not give me the coupons I am owed, or refund me. That left me with no other choice. I have send you a friend request on Discord as OwenWilsonsNose
I have sent a friend request on Discord. I will await a reply. I am not sure why, but i keep having to send friend requests. you can add me at
OwenWilsonsNose#4357
This post was last edited by John Calvin on 2018-11-17 13:26:41. -
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- Registered: 2017-07-24
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- John Calvin On 2018-11-17 12:39:28
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I have sent a friend request on Discord. I will await a reply. I am not sure why, but i keep having to send friend requests. you can add me at
OwenWilsonsNose#4357
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