Hi! What do you use to play the game? Are you using a browser or our Official Mini Client? Sometimes browser can have an affect on experience and I usually recommend using Google Chrome.

If you are using Mini Client, please check if you are using our latest Mini Client, if that does not work, you can try an older version to see if it works better.

Here are the Mini Clients below:

Mini Client 2.3

Mini Client 2.4