I think they should either put the Pack again for the others to benefit from it, if it really was an "intended Gift", or, compensate Players who didn't get the chance to get it with a similar/equal Pack as they should be allowed to get all the benefits as the others. Otherwise, remove the Packs from everyone who get them, if in the end it was a Bug as supposed in the beginning and compensate them with the amount of the value spent there.