Hi!

When you get the error, could you by chance type, "hylogfile" without the quotation mark anywhere on the screen besides the chat box (text box). It will prompt you to save a log file. If you can send that log file in with Server ID, UID, In-Game Name, and Screen Shot (with Server ID and Time Stamp). It will help us a lot. You can send it via Customer Service found here.

I will also contact my team regarding this error message.

Please do not hesitate to contact me if you have any additional questions or concerns.

~Jib

Jib Edit: You can @lso contact me directly through our Discord found here.

Hi! When you type "hylogfile" anywhere, EXCEPT in text box/chat box, you will see a save window that pops up to save the log file. Again, I need to stress that you cannot type it regularly in the chat/text box. This must be done anywhere in the Naruto Online client window that is not the text box.

~Jib

Example:

Awesome! I will send you the instructions on how to send the log file through private message! Please still submit the ticket with your Server ID, UID, In-Game Name, and also Screenshot (Time Stamped and Server ID) of the error.

~Jib