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Sunflower Compensation unacceptable

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  • Registered: 2017-07-24
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On 2018-05-29 18:26:28Show All Posts
43#

But they didn't specify in game if it was server or cross-server, on forum I believe they said it was cross-server. Before spending money, check, make sure it is 100% in your bracket only. I don't blame this all on OASIS.

  • Registered: 2017-07-24
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On 2018-05-29 18:33:30Show All Posts
45#

Screenshot_69

Screenshot_70

See, it doesn't say top 10 server only or cross server in game, so if you don't know what top it is you don't recharge.

On forum they made sure to specify it's cross-server, a smart player would go on forum and see what top they're talking about, if they dont say it's server only specifically, then don't recharge.


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On 2018-05-29 18:36:41Show All Posts
46#

So in the end it's the player who misunderstood because of a visual bug in game, which, even if it is a visual bug, it isn't a visual bug that says server-only top 10. It just says top 10.

Now OASIS if they play nice they could give you a refund or the prize you are supposed to get based on your server rankings, but I don't see them obligated to do this, just a nice thing to do to keep you from quitting.

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On 2018-05-29 19:08:32Show All Posts
51#
  • Zathroth On 2018-05-29 18:45:11
  • When events list was first posted it didnt say it was cross server. It was updated later after people started asking questions ;')

First of all, the post about the events of May 24th with the Sunflower Covenant Event was last edited on the same date and hour it was initially posted by NarutoSupport. Take a look:

Screenshot_73Screenshot_74

And also cretude said his friend knew it was cross-server, so it seems you're just making stuff up. To be honest if you guys have time to complain about being scammed by a visual bug on forum then you probably also checked the events a day before even because you were curios what came next, and if you were interested enough to pay 200 dollars on a certain event then you probably also read it's description carefully.

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On 2018-05-29 19:37:22Show All Posts
54#
  • Bozz On 2018-05-29 19:23:15
  • Yeah sure guys. You go to a restaurant and order food. On the menu in the restaurant it says that you can order whatever you want. Once you paid for your food, they tell you that you can't get your food if you are not in top 10 of all the customer who has ordered during the week across all the restaurants in the region, and that it is your fault who should have had checked their website because it says so there. You get frustrated and come back for the next couple of days, only to see that it still doesn't say in the menu in the restaurant that you get your food according to yours and other customers payment from other restaurants.


    And have you guys thought the opposite? Like if it was written in the game rules and not in the website, would they have said that what is written in the game rules is the final decision?


    I'm not trying to spread any misinformation or blame anyone, but clearly there have been a communication mistake between the developers and mods and other people involved in this mistake. The right thing to do here is to make the customer happy and take responsibility for the mistake. The customer (players) shouldn't pay for a mistake made by the developers.


    Edit: And lets not forget to not to try to blame all of this on the mods in the forum, and give them some credits for trying to their best. The miscommunication between them and the developers is not entirely their fault. Like the last minute additional events for example. Imagine this, the developers decided on Monday to add some last minute additional events because the planned weekly events didn't pay off well. While they add those events and keep the servers under maintenance, they send message to mods to inform the players of the last minute additional events. As you can see in this context, it is easy to get caught in the cross-fire between the developer and the customer. Those who has ever worked in a customer support knows what I'm talking about.

You go into that restaurant and order food knowing you need to be top 10 (actually top 3) to get best food, you ask yourself top 10 where? This restaurant, or in every restaurant of this type in the region? You gamble thinking it's top 10 in this restaurant yolo, when you know this certain restaurant has many events to buy food that are cross restaurant, even this one was cross server (restaurant) before if I recall, but they changed the name of the event, got a visual bug in and that's it, it's restaurant only event now? On the internet it says top 10 in restaurants everywhere.

Smart players know they end up spending 10x the price of the same food in this event than in another event, and they don't bother spending in the first place, they wait for a better deal because they know there is no chance they get food because there is always guy with bigger wallet.

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On 2018-05-29 20:57:21Show All Posts
65#
  • Bicina On 2018-05-29 20:55:52
  • The question is what is correct - website or ingame? If you look on website - they said "everything in game is correct" and then said in game isn't correct. It is shady from my point of view.

It is still correct, but incomplete description.

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On 2018-05-29 21:11:56Show All Posts
66#

And tbh, it is wrong to spend 200 dollars and get nothing back, in a game as well, that's even worse.

It is also wrong that you can't see the cross-server rankings, only rankings in your bracket so you have no idea if you're gonna get anything, it's like burning money.

And this event is not even a whale event, it's a super whale event.

For the reasons above I never ever thought of spending in this particular event, but you guys threw money without even checking, making double sure if it's cross or not.

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On 2018-05-29 22:00:05Show All Posts
68#
  • AnraiHamaya On 2018-05-29 21:50:39
  • People shouldn't be required to ask in forums, discords and other things for confirmation. In game there is still no indication that this event is cross-server (besides the mail from Oasis). The miscommunication is unacceptable.

    I am one of the people, who didn't spend enough for a place in "rankings" (barely 100 flowers and half of them is from sweeping instances). I was one of the lucky people who checked forum beforehand (I don't check every single event) and decided not to go for it.

    Another thing - why should I trust information provided here more than in-game information? A mistake in the post regarding event cycle is just as likely as in-game mistake.

You shouldn't be required to ask in forums, but when you read the in game description and it is ambiguous, almost as if something is missing, then it is common sense to check.

In this case it said Top 10, it could be either Top 10 of your own server, Top 10 in your merged servers, Top 10 cross-server, so don't spend unless you are sure which one it is. It was highly likely it could of been Top 10 cross-server since there have been many events like that before, including this one but I believe it was called Sakura Flowers or something. I don't really know since I disregarded this event instantly as bad.

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On 2018-05-29 22:33:16Show All Posts
73#
  • Your Momm On 2018-05-29 22:18:10
  • This was illegal action on your part...right? So I guess it would be fair to put it local (+merged servers)

    S-610 ...it would be the only right thing to give us what we paid for..ty :D

    Screenshot_78




Like I said this event is very shady, showing rakings only from your server when it is cross-server, but that also makes it a gambling event, you don't know how much the top player spent and you pay more thinking you beat him and get the good rewards. The chances are so low, from thousands of people you to be the one in top 3.

It clearly caused alot of frustration to all of you, spending money and getting nothing in return, so your reactions are very negative and that is normal. But as long as Oasis specified on forum it is a cross-server event, and in game it is only a visual bug, it wasn't done on purpose, you can't really blame them no matter how shady it is. The shady part isn't the event in game omitting to say it is cross server, but not showing the real rankings.

Let this be a good lesson to you and think before you spend. ;)

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On 2018-05-29 22:53:45Show All Posts
77#

Conclusion:
Both the players and Oasis is at fault here.

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On 2018-05-29 23:49:55Show All Posts
83#
  • Tenichi On 2018-05-29 23:29:29
  • I feel like your being heart less to players here , its all most like your Happy we are loosening our money , from the looks of you use the forums a lot and maybe your Gl or something and a lot the mods etc are your friends, so you came here to make us look bad so it will give you points with them, just saying


Lol, for me it's shocking and maybe a little funny you throw that kind of money away without knowing for sure what it is you are doing, which is a gamble. From what I recall this event was always cross-server but with a different name, and the rankings I believe were always shown like this. Because think about it, if it wasn't cross-server everyone would get top rewards with only the registration, a few ingots recharged and by stacking stamina potions. 50 x 200 sunflowers = 10000 ingots for a 20000 thousand ingot ninja and some other stuff. That isn't right, you shouldn't get a 50% discount when it's part your fault cause you didn't check, and that is also not fair for those who spent 1000 dollars on this.

I said this event is shady, but the only thing that is different is that visual bug in game, it's not the first time this event appears. I also don't blame it all on the players, the visual bug of the in game event description is Oasis's mistake, but that's about it. But yea, I see some of you threatening to sue the company and stuff like this, all because you didn't take the time to check the forum, before recharging and spending aimlessly. How is that right? I do believe you deserve some sort of compensation, a refund maybe, but not the top prize.

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On 2018-05-30 00:17:59Show All Posts
87#
  • Tenichi On 2018-05-30 00:09:10
  • One its was not always cross, i remember when Summer Youth Sai outfit came out as the top prize in this event it was sever only base Event not cross sever event , 2nd if you have noting good to say don't come here to bash People And LOL at them cos they lose there money and rub salt on it. not everyone comes to forums.

I believe that one was not cross because the reward was weak, and I'm not rubbing salt I said how it is, max you deserve is a refund, but you're pushing it to get the top prize for half the price or even lower.

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On 2018-05-30 00:20:53Show All Posts
88#
  • Genta7 On 2018-05-30 00:17:43
  • *Mihai are you gm or forum helper why you kiss they behind so hard huh? you think favorite you give you something good for kiss behind honest this real people money involve this no joke this is a serious matter when you work hard for living you understand what mean make an honest dollar I do not think you have a job


    so please do me a favorite stop trying teacher pet

Haha, I'm not kissing anyones behind, I presented the bad on both sides and I just don't want to fight Edo Tobiramas everywhere when I go in Decisive Bonds. Whenever a new exclusive ninja appears I don't know what happens that everyone gets him all of the sudden. Like they did with Hokage Minato because of that Kaizer issue, they made him available in every event.

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On 2018-05-30 00:38:15Show All Posts
92#
  • Tenichi On 2018-05-30 00:21:36
  • look i don't care if i don't get the ninja the point is we are always getting rip off in some way or the other and we just not taking it no more. We have make stand at some point, We the paying players are the ones keeping the game free for all.

There have been many rip offs indeed, but you jumped straight into them knowing it was risky. Trying to get ninjas on RNG events when you know there is a chance you might not get what you wanted at all, and then blaming it on the game. Indeed, when they played with the chances to get a certain ninja in rng and made it different from player to player, higher chance to get the certain character if you are lower level/ power and lower if you are higher level/power, that was a big rip off. I expected the jackpot prize to be 1-5% for everyone, but even 0.01% for some? That isn't right.

And let me tell you this, in lucky stars for example, you go for it only if you want the redeemables as well, not only the jackpot ninja.

But in this event in particular, there is the change to spend and get absolutely nothing, and you just made a big donation to OASIS.

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On 2018-05-30 00:52:36Show All Posts
100#
  • Your Momm On 2018-05-30 00:47:03
  • U and Miha, u boys good? We read god da mn rules, we saw its a good event...we went for it. Tell me I am wrong.


I think we are good since we didn't fall for it. And it seems you didn't read the rules good enough otherwise you would notice it was cross server when reading on the forum! But that's it, you do deserve a compensation and you will probably get one with in-game items, and at best a refund but that is unlikely from what I see.

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On 2018-05-30 01:36:17Show All Posts
142#

First of all how do I know the forum post where it doesn't show cross server is not edited? When I go on the original post by Daise it was edited but at the same hour and second it was posted, and some players knew from forum it was cross server.

Secondly, not all events show "Local" in description because the rewards are instant, they don't need to specify it's local there since it's 100% obvious, but on these raffle type events, 90% of the time they are cross server!

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On 2018-05-30 01:46:29Show All Posts
150#

And honestly now, Edo Tobirama + red chakra rune pack + purification breakthrough pill as a prize for 200~ flowers in Sunflower Covenant when about 30 or even more are free when you stacked stamina potions is not fair for the rest of the player base!

At most you deserve a refund but in coupons, not ingots. Imagine someone spending 2k on RNG event and then complaining he wants his coupons back when he knew it was a gamble, but he made himself believe he deserves 18k coupon ninja with only 2k when it is all luck, and at least they give some other items there as well. In your case you have more of a base to complain because they didn't notice a visual bug in the events description, but you still could of went around this and checked more thoroughly before spending money like that.

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On 2018-05-30 01:54:57Show All Posts
158#
  • Your Momm On 2018-05-30 01:48:53
  • man, did u even read what we talked about? :D

    RNG ?? why do u talk about that ?? is this event rng mby? geez

It isn't RNG but there is luck involved, the reason it is cross server is because if it was server only, you could talk to each other and this month for example one of your group mates decides to get Edo Tobirama, he would get him with only 200 flowers, next another group mate, and so on, since there are about 40-50 active players per server, and only 5-6 real spenders!

And the reason you can't see the cross rankings it's because it is a gamble, you give your price and hope it is enough, but this at the end of the day it's just a shady super whale event. Worst event to get a new ninja in my opinion, since you get him at 5x his original price, and he isn't even that good, and will fall off eventually.

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On 2018-05-30 02:08:51Show All Posts
166#
  • Your Momm On 2018-05-30 01:59:37
  • I'm soo clueless soo ill tell u again man, does every local server got not.cross in rules?

    if a * event is a cross it got cross in rules. how can u not understand that?


The local events don't have "not cross" in the description because it is obvious, they just give the event and that's it, they don't say whether it's local or not local.

Raffle type events are usually cross server, but when they are not, then they specify they are local, look at wheel of fortune for example.

Screenshot_85

"this Ranking is not a Cross-Server Ranking"

And when you go at the original post about Sunflower Covenant which was known to be cross-server, but with changed name, they specified it is cross-server.

  • Registered: 2017-07-24
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On 2018-05-30 02:14:15Show All Posts
172#

So what they should do is give you a compensation of 80% coupons returned and change the event so it shows rankings from other servers, so you know exactly how much you need to spend in order to get the rewards!

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