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[ Bugs ] Recycling treasured tools didn't give back blue essence.

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  • Registered: 2017-07-24
  • Topics: 34
  • Posts: 4320
On 2018-05-14 11:53:26Show All Posts
3#
  • Garv On 2018-05-14 09:01:37
  • by default the recycling gives, if possible, purple essences. since 10 blues are 1 purple very likely you just got back 1 more purple instead of the 10 blues.

Correct.


The system automatically applies overall experience into an Orb.


A Golden Essence gets broken down to 15 Purple, etc.


Do you remember exactly what you got back from recycling?

  • Registered: 2017-07-24
  • Topics: 34
  • Posts: 4320
On 2018-05-21 12:43:27Show All Posts
5#
  • Immortal Utsuro On 2018-05-17 06:23:18
  • Right, I understand the Blue to Purple connection, because that was what I was aiming for, throwing 10 blues into a B tool and then recycling that tool to get a purple back, so I used all 10 blues on that tool and then after that went to recycle the tool, I did notice that on the rebate window it wasn't listing any essences and that should have been the first clue, but I just assumed it was probably a visual glitch and I'd get my purple out of it regardless because it's 100% return.

    That was not the case, the tool was recycled and I got the 30 ore and no essences, nothing. I checked in Besetting, 0 blues, 0 purples, I relogged, I did whatever I could to give the benefit of the doubt that the game was just maybe needing a second to give me back the essence. But nothing.

    I don't know if I encountered a 1/1000 cir*stance where it breaks or what the deal is, at the end of the day I'm not going to be too broken up about a purple essence but I was really needing that essence.

I understand.


However, for the system to detect what exact item you got.

You'll have to send a ticket through the client/browser and explain the situation.

They'll provide an indepth check on which exact essence was recycled.



If a bug is found, they'll provide you with the compensation for the orb!


To reach CS from the browser:

> Click your profile picture - Change Password (It'll lead you to the User Center), My Customer Support

From there you'll be able to send in a ticket.


Best of luck!

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