Hey there !

I'm sorry you are experiencing this problem. We will check it for you. Screenshot is really important so make sure to screen it next time. For now, please fill this report form :

Platform (Browser/Facebook/Client) :
Server ID :
Character Name :
UID (If you are using Facebook account, you can find your UID on the bottom of the page. For players with OAS account : go to your profile - "change nickname") :
Bug Description :
Screenshot :
Operation System :
Resolution :
Your computer time-zone/Country :
Are you using VPN or not ? :