Dear ninjas,

Orochimaru has been attacking our players more and more often. It has come to the point when our community is requesting removal of Orochimaru and our team has decided to take actions against his attacks to our players. We are always working really hard in order to secure stable servers and smooth game experience.

Please consider this thread as feedback collector thread and also report thread. Our team isready to get rid of Orochimaru's attacks once and for all and make sure everyone will be able to experience smooth game experience.

Before you will report any connection or loading problem to us, please make sure your internet connection is stable and that the problem is not at your end.

Problems we would like to hear about:
- Orochimaru's attacks (disconnections problems)
- slow loadings
- loading errors
- game not responding to your actions (clicks)

How often do you experience problems listed above? Does it happen during Cross-server events, PVP fights or it does not matter and it happens during any actions/fights in game? Do you experience those problem when using mini-client, browser or both?

We would also like to collect log files from all players that are experiencing problems listed above. Please make sure to save log file when error message is up on your screen and not after you refresh the game. How do you save log file? It's actually pretty easy. All you have to do is type "hylogfile" on your keyboard (make sure not to type it in a chat window), after few seconds save window will pop up and and you will be able to save log file for us. But how do I send to you my log file? Please send it to this email -narutoen_support@oasgames.com. Make sure to attach your information as well (UID, character name, server number and small note of what problems you are experiencing and during what actions). Please keep in mind this email is only for collecting reports, you will not receive answer to your email.

Please refrain from reporting mystery skill problems in this thread since it has its own thread on this forum.

We would like to thank you for not only playing but also supporting our game. We look forward for your feedback.

Your Naruto Online Operation Team