I've only got 1 L10 refine, also 7-10 on the last refine rebate.

It took me 806 from 7-10. I had 150/200 into L7 and it took +37, +159 (+100 wish), +610 (+200 wish).

Including the pre-150 I had spent into that gear, that would bring the total to 956 which is still much luckier than the 1200 you used.

But if you go over L10 refine videos on youtube, you will come across many players who needed 995+/1000 to hit that L10.

RNG luck could also work the other way around, as i've spent quite a bit on this game, never once have i landed a 80 frag ninja off any RNG events.

Unheard of in both my server and merged server.

RNG can really make or break the game for you :( but hey at least you got edo deidara, i'm still trying to manage in 4.0 with my 1.0/2.0 setups.

Hit my last straw many months ago over bugs, bad rng, and poor customer service, and one irresponsible forum mod.

*In response to personal acc rollbacks, it's impossible.

Nor will they rebate/gift you back anything you unintentionally lost specially in your friends case the acc was compromised.

I got hit with a bug that started to consume ingots and cps without my consent and they did nothing about it.

Enjoy the game for what it's worth. This might not be the general pop's experience, but don't expect stellar customer service from this game. This isn't your typical NA online MMO and customer service team.