Hi! Normally, any request for merger should be done on the appropriate thread created for merger. If a player has any inquiries about merger request themselves, it should be directed to Customer Service. As you said so yourself, Customer Service is designed for a more one on one basis in order to answer questions players may have that is not suitable for forums. Bug/Support section is more designed for bug or support related inquiries which players would sometimes direct to the General Section, which I gave as an example of posting in the wrong section of the thread where the appropriate team would not be able to monitor and help. Therefore, if you have any inquiries regarding server merge, please contact Customer Service for them to be able to assist you. If it is a server merge request, please post here with the appropriate detail.

~Jib

Extra Note: Regarding private message function, this feature is already suggested and in the works, we are looking to improve the forum and its functions. Believe me when I say that I also really want that to come as soon as possible =p