In response to Daiske's post

"Hi guys!

I am back with few updates (that you might not be happy about).

Upon your requests, we have checked your accounts once again and once again I can confirm there is no problem in system or how is Charm system working. Everything works as it should. What actually happened is that you had "Automatically buy materials if your materials are insufficient. When buying items, firstly uses Coupons. If Coupons are not sufficient, Ingots will be spent." box marked, all three of you. For this reason, your ingots or coupons were spent and this is also the reason why some of you have more charm materials in your backpack then you thought so.

To be more specific, Kira used 3 252 ingots and 3248 coupons at 2017-11-30 17:55:23 on charm materials. If rest of you would like to know specific date and time when your ingots/coupons were spent, you can contact us via Support ticket and one of our staff members at support will answer you. I hope this clears all confusion and problems this may have caused. All I am going to say is, please pay more attention not only to this specific box but also other boxes in game before automatically upgrading your equipment. I would also like to apologize this could not be explained to you sooner. Have a nice day everyone!"

It's extremely frustrating to write this over and over again, and I have to say for the final time, I did not have buy materials function ticked off.

I agree with the coupons and ingots spent log, however that only validates that the system took this from me.

I have contacted OAS Support again, they have promised to get back at me re-opening the investigation only to close the case again.

I keep getting shut down by OAS CS with no response, answer and solution to this problem.

I do not want to say this but if this is OAS stance on my case, I would consider this borderline unethical & theft.

I've recharged a good chunk of money on this game, and I know how to spend my money. From OAS words, the only evidence they'll take is video proof, and that is just unreasonable to ask customers to do this, when you guys should have proper do*entation on your end and more than just coupon/ingot logs.

Extremely disappointing and i've depleted my energy trying to reach out to support through various means, and it's just downright disrespectful to close my case each time with no proper answer and solution. This is my final post regarding this issue, and I respectfully ask the forum mods not to close this thread until the issue is resolved.

The final point is, a customer in your game paid for a service and it was taken away due to error (bug). It is fair and reasonable to demand back the loss amount.

It is unreasonable for you, the game to keep denying the customer's validated proof and accuse them of wrongdoing resulting in no error (bug).