Okay, so look like I have to remind you few things.

I think I made it and myself pretty clear last time. I said if you still wish to continue in this discussion or ask more questions regarding your case, you can do so via support ticket and not via forum thread. This thread will be locked. Please refrain from creating more threads with same content or we will have to take different actions.

As for your problem - We do understand your frustration but your claims are not matching with information from log files from your and others accounts. You are claiming this box was not checked but in the logs we can see it was checked. That is why all of you "lost" (but not lost) ingots or coupons. With those "lost" coupons/ingots you actually bought more charm materials.

Have a nice day.