I also want to attest that Kira was mentioning that he lost over 5k worth of coupons and ingots and he never authorized it. It has also come to my attention that others had the same exact issue.
The system was set up to be easy for a player, yet several players have mentioned that they did not authorize that to happen. The system should be fixed to prevent this from happening.
For those that spend on this game, $$ are hard to come by and when things like this happens, it creates a vacuum...people no longer spending and telling others not to spend as well since they feel they were mistreated by getting a dismissive response to their issues. The mods should not be that flippant with other people's money or issues.
Furthermore, if there were no other bugs in this game, then I can understand the position being taken as regards to crediting back the account. There is a whole section where Oasis is asking for feedback about all the bugs in the game..... not a good position to tell others that all is working properly and no errors had occurred.
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