server 31 Asuma, ID Tontonni

I'm having problem with recharging. its been 2 over days, when i tried sending to an email list below it got rejected back as that email wasn't valid, i tried talking to naruto online in discord no replies. i tried sending a email at customer service the answer given was not proper nor helping and when i tried to upload my screenshot there which was below 2MB and in Jpeg Format it wasn't upload.. PLEASE.. I tried 3 forms of channel and non gave me an answer and solution. I'm really very very upset that there is no one/proper channel for us to raise our concern