Well, I recharged 1000 ingots, specifically because of the Recharge Wheel event, but I didn't get them. 10 minutes later, I recharged a second time, same amount, just to make sure I'd had enough money on my card to recharge the first time (I thought, maybe I wasn't paying attention, and it said I didn't have enough on the card). However, it worked, so I'm fairly certain that my money was taken without ingots being received. Please fix this. I realize that you most likely won't be able to do anything about the recharge wheel, so I don't care too much about that.
Edit: It's been fixed. The ingots were credited, an hour later, so it was probably just a delay. Maybe I should've waited before posting, but I was impatient, as the Recharge Wheel event was ending, and well, it ended before I got them. But oh well. Mods, I apologize for being impatient, and please feel free to delete this thread.
I had the same thing happen to me (9/29) when I recharged 1000 ingots for the wheel. I paid and received no ingots, but I didn't try to make a second payment. Did you send an inquiry in the customer service portal? I haven't received any meaningful update yet, and it's been more than a day.
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