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request time out again

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Yuuten
  • Registered: 2017-07-24
  • Topics: 1
  • Posts: 6
On 2017-09-01 20:06:02 ｜ Show All Posts ｜ Descending Order
1＃ Go To

Anyone has this problem? just clicking an icon like character and load very slow and takes time! then request time out appears.

I don'y have any problem on any other sites other than this game. i can normally watch online without any lag at all.


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Yuuten
  • Registered: 2017-07-24
  • Topics: 1
  • Posts: 6
On 2017-09-01 21:56:13 ｜ Show All Posts
3＃
  • Exvius On 2017-09-01 20:46:14

  • That is weird. Have you already tried clearing your cache?

yeah..

even in mini client..also tried older version of it..still the had same problem..

i think it might have something to do with swf files being downloaded while in the game..also searched for this case

i wonder even the support can't even take care of this problem..

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Yuuten
  • Registered: 2017-07-24
  • Topics: 1
  • Posts: 6
On 2017-09-01 22:43:39 ｜ Show All Posts
5＃
  • Exvius On 2017-09-01 22:23:27

  • Hello~


    I just asked someone from the team and they advised me to tell you this:


    1) did you do a clean cache refresh [game doctor ingame client + browser = clear all history from beginning of time]

    2) do you have any downloading softwares open like Internet Download Manager etc?

    3) did u open any other accounts at the same time / did ur client crash before that?

yeah also tried that.

i dont have IDM installed.

i used to play up to 3 accounts without problem using the client until this issue happened few days ago while also downloading some stuff

no error appears, it just happened

now im just using google chrome with just one account. still takes minutes just to load the character or ninja icon even i dont dowload anything else. im sure i have no problems in my internet connections as i can browse without problems to other sites.



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Yuuten
  • Registered: 2017-07-24
  • Topics: 1
  • Posts: 6
On 2017-09-02 11:43:49 ｜ Show All Posts
9＃

i just used the other account on this forum but that is still me.

how to remove that post?

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Yuuten
  • Registered: 2017-07-24
  • Topics: 1
  • Posts: 6
On 2017-09-02 13:05:33 ｜ Show All Posts
13＃
  • Jiburiru On 2017-09-02 12:21:48

  • I can see that you have tried the older version of the client.

    A few questions:

    - So you've tried playing on browser and on client?

    - Where are you from and what region are you playing on?

    - Have you tried playing using the new version of the client? Found Here


    If all else fails, I recommend contacting customer support directly. I will also ask to see if there is another solution, but I recommend submitting a ticket and referencing/linking this thread in your ticket.


    ~Jib


i am using the latest version of the client from the time it was released until yesterday i used the older version but still they both have same problem so im using the Google chrome for now. but still slow on loading a swf file for the game.

haha the support don't even replied to my previous ticket until now. so relying on them might be a mistake.

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Yuuten
  • Registered: 2017-07-24
  • Topics: 1
  • Posts: 6
On 2017-09-02 13:07:49 ｜ Show All Posts
14＃
  • JustSaying On 2017-09-02 12:30:08

  • It happens when your connection is not stable(packet loss,jitter, dc for few seconds);could happen during your ISP's peak time. If the server is too far away this could happen also. Try flusing your dns : go to cmd, type ipconfig /flushdns then press enter


i also tried this one even the settings in the router i set all to default

still the same :(

if i just have another PC to test the game but i don't have

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