Well, the question would be. "are you sure you got the fragments from survival?"

You get the 80 fragments when you finish the missions for the first time. you get the coupons for "mastering" the chapter. as in getting all the shurikens.

Hmm...then it seems like something for support...In a game I played before I would just say "Send them a ticket". but I don't know how they work here.