Okay, so as far as I can tell the norm in Customer Service is to alert the team about the suggestion/bug/whatever and close the thread.

The only issue I see with this is that it gives no opportunity (besides making a new thread about it, which is repetitive and unnecessary) for the Mods to report back to the players on the status of their suggestions or the bugs or whatever.

So what I'm suggesting here is to have a bit of "status reporting" where instead of immediately closing the thread, a mod would report to the team, and then inform the players about the team's take on the suggestion/bug/whatever a bit later. In my eyes this would be a decent increase in transparency as it would show, to some extent, whether what we say truly has any effect.