looks like they are fast to delete threads but give no * about its community requests, concerns and so on.

if it makes u feel any better they are not the only ones fast to delete/ close posts/ tickets .... customer support does it too ...here have a laugh at the screenshot ... instead of an answer i got a extremely helpful "this form has been closed " .

Hey there,

Could you provide more details? An accusation without any basis for it will never be taken seriously...

I'm pretty sure there was some reason to delete particular threads, but I can't really tell, because of lack of any information.

Why you keep deleting my post? You can't handle a little criticism, in not using any bad words, it's just more proof that you and oasis have no clue how to run a game right or treat your fans right. Quit censoring negative feed back, trust me this game needs it and maybe just maybe they can get the game right. I understand they need to make money but if you lower prices on some things like making ninjas 600 bucks down to a decent price wry l way more people would be inclined to purchase them. I'm sure no one will see this cause you will just delete it.

how about also giving a reason when you are extremely quick to close a therad so people can`t ask for further information or post further proof to back-up their claims or even ask how the investigation is going ? or simply wait for the OP of the thread to tell you that the issue has been fully clarified / properly answered / issue has been fixed and you may proceed to closing the thread. As it stand right now , even if they not feel fully satisfied of the answer given or if they may want to post additional screenshots to prove the oposite of your answer, they can`t do it since u closed the thread , and if they make a new one, you will just delete it for double posting .

PS : i`mm assuming it`s you who is closing the threads since you`re the mod who has the answer in those if there is a answer from a mod. (especially since in some of the recently closed threads last post is from you).

.

If you think that Qolem is in have the power to do that you are wrong.

same if you go in a Fast Food and you start arguing with the guy in the front why the Kebab is expensive, isn't that guy fault that the Owner of the Business does that, he is here to do something, forwarding you questions and problems to his bosses , and respond to you , and at he is really frendly compare to other mods what we had . so can you show a little bit more respect for him?

As this game nobody force you to play if you like the way is it play it if no, from my point of view you need to have some money to pe in top 10 Space-time players if you plan to play for free then you need to accept that will be player who will pay to be stronger than you .

and in case if you didn't notice they are fixing slowly the mistakes, you guy's should focus how to help them on improving this game not to complain, and tryng to make DRAMA believe me the Owners of the game will not care about your opinion this is from my point of view.

Really ? If not a forum moderator has the power to close or delete threads or posts who does ? only the admins ? interesting ..look few posts above and see that " Note: This post has been deleted by Qolem (Moderator) " . And in what way was my post disrespectful might i ask ? since there was no rude words anywhere in it and as i clearly stated i am assuming he is the one closing them and i suggested that he should wait for the OP of the thread to ask for the thread to be clsoed when that particular player finds his issue properly answered / issue solved / doesn`t require any further clarification . What was that if not a sugestion on how to improve their service towards players so it may reduce the tension between parties ? Also don`t u consider it wrong to just close a thread when someone asks a question ( game related ) doesn`t receive a satisfactory answer ( from his point of view ) or might need to ask for further clarifications regarding the issue or might need to post more screenshots to prove his side of the story and can`t since well thread is already closed .... so u can`t ask for further clarification in the original thread since it`s closed, you can`t open a new thread since it will be deleted for double posting ( forum rules as far as i know ) , so you are stuck to never receiving the further clarification you require.

On another note, if u refer to the question i asked the customer service in that screenshot , the screenshot was provided just to show that other staff are also quick to close a form without giving an answer beforehand . And the question was quite simple and it required quite a simple answer ...why was the amount of fragments on sale been downgraded from 5 to 3 ? and quite an easy answer would have been along the lines of " it is now only 3 frags so all pains on sale in redeem shops are sold on equal rate " or something like that . That would have been a profesional way of handling things, not just close a form without any shape or form of an answer.

See Qolem, no need to provide any further informations. You can see feedback from others. Threads are closed if even a little criticism is there. Anything that might man something is done wrong is deleted so that everyone can only see rainbows and sunshines. That is not right. You see ... these particular servers are provided for countries like czechrepublic, hungary, poland, greece etc ... these countries have quite a low salary, most people make around 500 EUR. People are right when they say things are too expensive. We are not germany or china where people have thousands and thousands of euros. Of course we could spend that, if we had it ... Why not listen to people and make things cheaper, more focused on casual spenders and f2p to give nice items for let's say a few dollars that everyone can afford. To give something nice for anniversary. China got clothings, they got 85* anbu itachi etc. Why not give us something like optional kage pack? Kages are getting outdated but some people still like them. They want to spend on new treasures tho as kage becomes less and less useful. Why not give us optional 3* kage excluding ay and susanoo sasuke? Something like that. Those are all wonderful ideas I ahve seen many times and instead of implementing them, they are deleted. Without even an answer or an option for others to comment. Can you for once let the community lead a little to how they imagine the game? I am a spender. Not a big one. But I am. But most people are not. These are poor countries .. can you help us a little and hear oru wishes? To actually help with problems? Answer all the threads, listen to people, try to soothe their "pain". Criticism is needed in every corner of any business. If there is something wrong and it is not addressed it cannot improve. There is nothing wrong about it and nobody means it wrong. We just want the game to be awesome.

see the screenshot noober sent. It was not suppossed to be closed. He wanted an answer. Why make someone who loves the game and is supporting it angry or sad. Why not just answer. Truth. Like: "we felt like it is a good ninja and that the price needs to change because blah blah" you get it? This is what he wanted and needed. That is the service that needs to be given. I used to be wow mod and a customer support in banks. Trainer later. This is how things should be done. Or should I be doing it instead?

I don`t think it matters if we love the game or not, what matters is how u conduct certain services. When a customer asks a question he should receive an answer not have his form closed. I find that to be way more rude, tactless and disrespectful than this entire thread in all honesty.

I agree with this guy that you should not close threads when people are asking for help. I know you use PM's to do it but you would be better off letting other see the fix for their problem. This way people can just do a search and hopefully fix w/e they need help with themselves or at least save you some time by trying a few things before they make a post about it.

There is no PM implemented in the new forum so it just goes without any answer whatsoever.

Yea you close them too soon, sometimes I want to add something but I find the thread closed. Very frustrating.

Also what you did to noober is wrong. Speaks volumes about how much you care.

God, it wasn`t him who did that to me , let`s make that clear . i shown that screenshot to prove to the OP of the thread that even Customer Service does the same thing ( aka close threads / posts / tickets prematurely ).

Anwyay , as many ppl say , finding most threads closed prematurely is quite annoying when u feel the need to add something or ask for further information . Since most threads seem to get closed after a " we will look into it " message I think most people would like to ask after a while what was the result of the investigation ( aka is it a bug or not , is it going to be fixed or not ) but u can`t do so since thread is closed ....

Well it is generally speaking about oasisgames customer service. Not about Qolem soloely. And yes threads should definitely not be closed after: "we will look into it" etc. Because sometimes the answer or well ... many times the answer is not satisfactory at all. It does not really solve the problem or explain it fully, so many people have to open another 30 threads and make screenshots and so on. IMHO threads should not be closed till the person asking says: "thank you, that's it"

They`r afraid of players, cuz their just bunch of mods nothing more they just clean mess on forum, pawns of somebody.

I have clearly stated why your post was deleted, and that was being completely unrelated to the discussion here.

It was a nuisance to the issue discussed in here, so it was deleted. If you wish to contribute to any issue discussed, please do so, if not, don't.