if it makes u feel any better they are not the only ones fast to delete/ close posts/ tickets .... customer support does it too ...here have a laugh at the screenshot ... instead of an answer i got a extremely helpful "this form has been closed " .

how about also giving a reason when you are extremely quick to close a therad so people can`t ask for further information or post further proof to back-up their claims or even ask how the investigation is going ? or simply wait for the OP of the thread to tell you that the issue has been fully clarified / properly answered / issue has been fixed and you may proceed to closing the thread. As it stand right now , even if they not feel fully satisfied of the answer given or if they may want to post additional screenshots to prove the oposite of your answer, they can`t do it since u closed the thread , and if they make a new one, you will just delete it for double posting .

PS : i`mm assuming it`s you who is closing the threads since you`re the mod who has the answer in those if there is a answer from a mod. (especially since in some of the recently closed threads last post is from you).

Really ? If not a forum moderator has the power to close or delete threads or posts who does ? only the admins ? interesting ..look few posts above and see that " Note: This post has been deleted by Qolem (Moderator) " . And in what way was my post disrespectful might i ask ? since there was no rude words anywhere in it and as i clearly stated i am assuming he is the one closing them and i suggested that he should wait for the OP of the thread to ask for the thread to be clsoed when that particular player finds his issue properly answered / issue solved / doesn`t require any further clarification . What was that if not a sugestion on how to improve their service towards players so it may reduce the tension between parties ? Also don`t u consider it wrong to just close a thread when someone asks a question ( game related ) doesn`t receive a satisfactory answer ( from his point of view ) or might need to ask for further clarifications regarding the issue or might need to post more screenshots to prove his side of the story and can`t since well thread is already closed .... so u can`t ask for further clarification in the original thread since it`s closed, you can`t open a new thread since it will be deleted for double posting ( forum rules as far as i know ) , so you are stuck to never receiving the further clarification you require.

On another note, if u refer to the question i asked the customer service in that screenshot , the screenshot was provided just to show that other staff are also quick to close a form without giving an answer beforehand . And the question was quite simple and it required quite a simple answer ...why was the amount of fragments on sale been downgraded from 5 to 3 ? and quite an easy answer would have been along the lines of " it is now only 3 frags so all pains on sale in redeem shops are sold on equal rate " or something like that . That would have been a profesional way of handling things, not just close a form without any shape or form of an answer.

I don`t think it matters if we love the game or not, what matters is how u conduct certain services. When a customer asks a question he should receive an answer not have his form closed. I find that to be way more rude, tactless and disrespectful than this entire thread in all honesty.

God, it wasn`t him who did that to me , let`s make that clear . i shown that screenshot to prove to the OP of the thread that even Customer Service does the same thing ( aka close threads / posts / tickets prematurely ).

Anwyay , as many ppl say , finding most threads closed prematurely is quite annoying when u feel the need to add something or ask for further information . Since most threads seem to get closed after a " we will look into it " message I think most people would like to ask after a while what was the result of the investigation ( aka is it a bug or not , is it going to be fixed or not ) but u can`t do so since thread is closed ....