First of all same problem....secondthey said more then once that the counters are NOT reset. Now for the real problem...We asked c. service and we got pretty much the same answer...that it doesnt take 60-80 scrolls to get a rare in kage..so that means the chances are no longer fixed and you can get a rare ninja in 10 or 20 I guess cause yesterday my friend got Onoki and the day before he got kage gaara...and I pulled 3 times today and got itachi twice without itachi susano frags ...probably its very hard to get them now and I got Cee again...so it was my 50 pull and im 890 in this treasure.