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5.0 GNW Treasure Minato

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Hotel?Trivago

Registered: 2017-07-24

Topics: 5

Posts: 10

On 2017-07-29 07:22:55 ｜ Show this Author Only ｜ Descending Order

1＃ Go To

Good Day Oasis.

now that 3.0 is up. there are a lot of bugs you have to handle/fix. here's one my problems/issues.

Recently I tried to Recharge via Gcash. I checked my account and it says that i have successfully paid for it. and yet I did NOT receive any INGOTS.
whats worse is that I recharged TWICE!!!

I have successfully transactioned it, but Ingots are not being transferred to my account!! Oasis, better retrieve the ingots I tried to purchase. if you read this message. I will Pm you my transaction Details.

have the time to Read this. please and thank you.

Reply

Qolem

Registered: 2017-07-24
Topics: 58
Posts: 1237

On 2017-07-29 08:35:36 ｜ Show this Author Only

2＃

Hey there,

If your money was taken, please let me know your UID, IGN, SID, as well as estimated recharge time. Please include what timezone you are refering to when telling the time.

Moreover, any additional information concerning the recharge will be greatly appreciated ^^

Hotel?Trivago

Registered: 2017-07-24
Topics: 5
Posts: 10

On 2017-07-29 09:03:36 ｜ Show this Author Only

3＃

Qolem On 2017-07-29 08:35:36
Hey there,

If your money was taken, please let me know your UID, IGN, SID, as well as estimated recharge time. Please include what timezone you are refering to when telling the time.
Moreover, any additional information concerning the recharge will be greatly appreciated ^^

do you guys still have the format for proper transaction complaints??

Hotel?Trivago

Registered: 2017-07-24
Topics: 5
Posts: 10

On 2017-07-29 09:19:23 ｜ Show this Author Only

4＃

Hotel?Trivago On 2017-07-29 09:03:36
do you guys still have the format for proper transaction complaints??

How can i possibly give you a proper answer if you don't have the proper format. like the one that you have on the previous forum.

Hotel?Trivago

Registered: 2017-07-24
Topics: 5
Posts: 10

On 2017-07-29 09:32:27 ｜ Show this Author Only

5＃

this is the only info i can give w/o the proper format.

UID：200000099933771

time: July 29, 2017(Satruday) 6:27AM and 6:51AM

it says that I have successfully purchased. but when i got back to check if I got my ingots....NOTHING. Screenshot_2017-07-29-06-31-51 NEW

and also this one
Screenshot_2017-07-29-09-01-56 NEW

Qolem

Registered: 2017-07-24
Topics: 58
Posts: 1237

On 2017-07-29 20:44:13 ｜ Show this Author Only

6＃

Hotel?Trivago On 2017-07-29 09:32:27
this is the only info i can give w/o the proper format.

UID：200000099933771
time: July 29, 2017(Satruday) 6:27AM and 6:51AM

it says that I have successfully purchased. but when i got back to check if I got my ingots....NOTHING.
and also this one

Hey there,

Please also let me know your nickname and Server ID :)

Hotel?Trivago

Registered: 2017-07-24
Topics: 5
Posts: 10

On 2017-07-30 05:55:59 ｜ Show this Author Only

7＃

Qolem On 2017-07-29 20:44:13
Hey there,

Please also let me know your nickname and Server ID :)

server: Inherited Will 388
Nickname: Unknown
purchase

Qolem

Registered: 2017-07-24
Topics: 58
Posts: 1237

On 2017-07-30 07:54:39 ｜ Show this Author Only

8＃

Hotel?Trivago On 2017-07-30 05:55:59
server: Inherited Will 388
Nickname: Unknown

Hey there,

As soon as I receive any word back from our team, will let you know.

Please be patient for now.

Qolem

Registered: 2017-07-24
Topics: 58
Posts: 1237

On 2017-08-03 06:37:42 ｜ Show this Author Only

9＃

Hotel?Trivago On 2017-07-30 05:55:59
server: Inherited Will 388
Nickname: Unknown

Hello again,

I got a word from our team, that your orders are shown as failed in the database.

Please contact your bank if they don't hold your money, if not, it should be back on the account within a week.

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