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[ Bugs ] Payment was not successful

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Hotel?Trivago
  • Registered: 2017-07-24
  • Topics: 5
  • Posts: 10
On 2017-07-29 07:22:55 ｜ Show All Posts ｜ Descending Order
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Good Day Oasis.

now that 3.0 is up. there are a lot of bugs you have to handle/fix. here's one my problems/issues.

Recently I tried to Recharge via Gcash. I checked my account and it says that i have successfully paid for it. and yet I did NOT receive any INGOTS.

whats worse is that I recharged TWICE!!!

I have successfully transactioned it, but Ingots are not being transferred to my account!! Oasis, better retrieve the ingots I tried to purchase. if you read this message. I will Pm you my transaction Details.

have the time to Read this. please and thank you.




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Hotel?Trivago
  • Registered: 2017-07-24
  • Topics: 5
  • Posts: 10
On 2017-07-29 09:03:36 ｜ Show All Posts
3＃
  • Qolem On 2017-07-29 08:35:36

  • Hey there,


    If your money was taken, please let me know your UID, IGN, SID, as well as estimated recharge time. Please include what timezone you are refering to when telling the time.

    Moreover, any additional information concerning the recharge will be greatly appreciated ^^

do you guys still have the format for proper transaction complaints??

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Hotel?Trivago
  • Registered: 2017-07-24
  • Topics: 5
  • Posts: 10
On 2017-07-29 09:19:23 ｜ Show All Posts
4＃
  • Hotel?Trivago On 2017-07-29 09:03:36

  • do you guys still have the format for proper transaction complaints??

How can i possibly give you a proper answer if you don't have the proper format. like the one that you have on the previous forum.





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Hotel?Trivago
  • Registered: 2017-07-24
  • Topics: 5
  • Posts: 10
On 2017-07-29 09:32:27 ｜ Show All Posts
5＃

this is the only info i can give w/o the proper format.

UID：200000099933771

time: July 29, 2017(Satruday) 6:27AM and 6:51AM

it says that I have successfully purchased. but when i got back to check if I got my ingots....NOTHING. Screenshot_2017-07-29-06-31-51 NEW

and also this one
Screenshot_2017-07-29-09-01-56 NEW


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Hotel?Trivago
  • Registered: 2017-07-24
  • Topics: 5
  • Posts: 10
On 2017-07-30 05:55:59 ｜ Show All Posts
7＃
  • Qolem On 2017-07-29 20:44:13

  • Hey there,


    Please also let me know your nickname and Server ID :)

server: Inherited Will 388
Nickname: Unknown
purchase


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