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5.0 GNW Treasure Minato
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Views: 3167 ｜ Replies: 9
[ Bugs ] Payment was not successful

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Qolem
  • Registered: 2017-07-24
  • Topics: 58
  • Posts: 1237
On 2017-07-29 08:35:36 ｜ Show All Posts
2＃

Hey there,


If your money was taken, please let me know your UID, IGN, SID, as well as estimated recharge time. Please include what timezone you are refering to when telling the time.

Moreover, any additional information concerning the recharge will be greatly appreciated ^^

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Qolem
  • Registered: 2017-07-24
  • Topics: 58
  • Posts: 1237
On 2017-07-29 20:44:13 ｜ Show All Posts
6＃
  • Hotel?Trivago On 2017-07-29 09:32:27

  • this is the only info i can give w/o the proper format.

    UID：200000099933771

    time: July 29, 2017(Satruday) 6:27AM and 6:51AM

    it says that I have successfully purchased. but when i got back to check if I got my ingots....NOTHING. Screenshot_2017-07-29-06-31-51 NEW

    and also this one
    Screenshot_2017-07-29-09-01-56 NEW


Hey there,


Please also let me know your nickname and Server ID :)

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Qolem
  • Registered: 2017-07-24
  • Topics: 58
  • Posts: 1237
On 2017-07-30 07:54:39 ｜ Show All Posts
8＃
  • Hotel?Trivago On 2017-07-30 05:55:59

  • server: Inherited Will 388
    Nickname: Unknown
    purchase


Hey there,


As soon as I receive any word back from our team, will let you know.

Please be patient for now.

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Qolem
  • Registered: 2017-07-24
  • Topics: 58
  • Posts: 1237
On 2017-08-03 06:37:42 ｜ Show All Posts
9＃
  • Hotel?Trivago On 2017-07-30 05:55:59

  • server: Inherited Will 388
    Nickname: Unknown
    purchase


Hello again,


I got a word from our team, that your orders are shown as failed in the database.

Please contact your bank if they don't hold your money, if not, it should be back on the account within a week.

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