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[ Other ] Accidently purchsaed wrong pack.

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IamAscrub
  • Registered: 2017-07-24
  • Topics: 42
  • Posts: 692
On 2017-07-26 23:27:48 ｜ Show this Author Only ｜ Descending Order
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https://image.prntscr.com/image/H2oERGtnQNaNGdIaKZF1hA.png

I accidently purchsed 3 advanced cloth packs instead of 3 advanced thread packs; can this be swapped?

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Name: Hally




This post was last edited by IamAscrub on 2017-07-26 23:27:48.
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Qolem
  • Registered: 2017-07-24
  • Topics: 58
  • Posts: 1237
On 2017-07-27 06:35:52 ｜ Show this Author Only
2＃

Hi there,


I will try to see if anything can be done here.

To make sure though, did you use the pack, or is it still in your equipment?

If the latter, please check if it can be sold ^^ Don't sell it, just check if it is possible ;p

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IamAscrub
  • Registered: 2017-07-24
  • Topics: 42
  • Posts: 692
On 2017-07-27 08:18:39 ｜ Show this Author Only
3＃
  • Qolem On 2017-07-27 06:35:52

  • Hi there,


    I will try to see if anything can be done here.

    To make sure though, did you use the pack, or is it still in your equipment?

    If the latter, please check if it can be sold ^^ Don't sell it, just check if it is possible ;p

The packs have been opened. I only realized I purchased the wrong packs when I found I had no advanced threads to upgrade battle armor with. The advanced cloths are still there.

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Qolem
  • Registered: 2017-07-24
  • Topics: 58
  • Posts: 1237
On 2017-07-29 08:50:13 ｜ Show this Author Only
4＃
  • IamAscrub On 2017-07-27 08:18:39

  • The packs have been opened. I only realized I purchased the wrong packs when I found I had no advanced threads to upgrade battle armor with. The advanced cloths are still there.

While I can't promise the help just yet, I can ask to see what can be done in your situation.

Please be patient, I will answer this thread as soon as I get the answer concerning this matter :)

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Qolem
  • Registered: 2017-07-24
  • Topics: 58
  • Posts: 1237
On 2017-07-29 09:04:07 ｜ Show this Author Only
5＃
  • IamAscrub On 2017-07-27 08:18:39

  • The packs have been opened. I only realized I purchased the wrong packs when I found I had no advanced threads to upgrade battle armor with. The advanced cloths are still there.

For the time being, please send a screenshot of your bag with the items visible on it, as well as estimated time of when you opened the packs :)

It will help to determine if we will be able to help your case :)

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IamAscrub
  • Registered: 2017-07-24
  • Topics: 42
  • Posts: 692
On 2017-07-29 13:52:50 ｜ Show this Author Only
6＃

It happened at about 6:50pm, LA time on july 22nd.

----

This is my current inventory:






This post was last edited by IamAscrub on 2017-07-29 13:53:05.
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Qolem
  • Registered: 2017-07-24
  • Topics: 58
  • Posts: 1237
On 2017-07-29 22:11:03 ｜ Show this Author Only
7＃
  • IamAscrub On 2017-07-29 13:52:50

  • It happened at about 6:50pm, LA time on july 22nd.

    ----

    This is my current inventory:



Hey there,


Thanks for info, I will have it looked into :)

As soon as I get word back, will let you know :)

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Qolem
  • Registered: 2017-07-24
  • Topics: 58
  • Posts: 1237
On 2017-08-03 06:39:59 ｜ Show this Author Only
8＃
  • IamAscrub On 2017-07-29 13:52:50

  • It happened at about 6:50pm, LA time on july 22nd.

    ----

    This is my current inventory:



Hello again,


I apologize for the long wait time. Unfortunately, this kind of situation would not be supported from us.

Please be more careful next time.

If you ever find yourself in need again, don't hestitate to ask about the problem, if possible, I'll do my best to help you.

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IamAscrub
  • Registered: 2017-07-24
  • Topics: 42
  • Posts: 692
On 2017-08-03 08:19:20 ｜ Show this Author Only
9＃

Meh.. if that's what I get for those 1500 misused ingots.. I guess I should stop spending altogether from now on.

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Zelgadis~
  • Registered: 2017-07-24
  • Topics: 49
  • Posts: 1169
On 2017-08-03 16:32:51 ｜ Show this Author Only
10＃

Imho if your battle armor is level 27 all the cloths purchases should be disabled. Why would somebody want to buy advanced cloths if his battle armor is max level? This is oasis fault and oasis should patch it.

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