Platform : Mini Client

Server number : S1345

Character name : ★Santuy

UID : 300001647531260

Description of the problem you are experiencing :

im F2P Player, during event Wheel of Fortune im rank 8 and my reward already send to mail, after extract reward im chect character my reward doesn't exist

Screenshot of the error page :

Operating system : Windows 10

Screen resolution : 1360 x 768

Your computer time zone and your country : (UTC+07:00) *kok, Hanoi, Jakarta

Are you using VPN ? : No