Platform (Browser -Chrome, Firefox etc / Mini client) : Browser - Chrome
Server number : S8
Character name : Vabbè
UID (Facebook account - you can find your UID on the bottom of the Facebook page, Oasis account - go to your profile page and click on your avatar) : 200000083505461

Description of the problem you are experiencing : Recharged and the amount was deducted from my card, but I didn't receive any ingots in game. Also, "Try Your Luck" event doesn't work and just gives an error message.
Screenshot of the error page :

Operating system : MacBook
Screen resolution : 3072x1920
Your computer time zone and your country : North America, Pacific Standard Time
Are you using VPN ? :