Platform (Browser -Chrome, Firefox etc / Mini client) : Safari
Server number : S6
Character name : Fugaku
UID (Facebook account - you can find your UID on the bottom of the Facebook page, Oasis account - go to your profile page and click on your avatar) :
Description of the problem you are experiencing: I purchased an Advanced-level refine rune Pack but did not receive this item. I was charged the ingots but did not receive the item I purchased.
Screenshot of the error page :
Operating system : OS
Screen resolution : 2560 x 1600

Your computer time zone and your country : EST USA

Are you using VPN ? : No