I do not get free trial jonin medal like other players

Platform (Browser -Chrome, Firefox etc / Mini client) :Mini Client
Server number :S1003
Character name :Silver Rayleigh
UID :300012660424775

Screenshot of the error page :
Operating system :Windows 7
Screen resolution : 1600x900
Your computer time zone and your country : (UTC+07:00) *kok,hanoi,Jakarta Indonesia
Are you using VPN ? : Yes