Hello,

Please check your PM :)

Please reply in the following format if you encounter these issues:
1. I can't receive the ingots after topped up successfully.

Platform: Mini Client
Server ID: S110
Character Name: JazzRayzor
UID: 200000085158945
Payment option: Bank Transfer - FPX
Was the money deducted from your payment account: Yes
Track ID: 1707012347550048
Accurate Recharge Time: 01/07/2017 23:48:54

Hello,

Please check your PM :)

1. I can't receive the ingots after topped up successfully.

Platform: Browser Chrome
Server ID: S26
Character Name:B00BIT0
UID: 200000082554093
Payment option: Credit Card
Was the money deducted from your payment account: Yes
Track ID: essential information （Some number like this: 153584179_narutoen）
Screenshot(error page): see below
Accurate Recharge Time: 01:40 AM (+8 GMT)
Description: I topped up 5k ingots (99 USD+) but I didn't get it. I was able to do it the day before but today it failed. I tried this option several times including 24 hours later but error was the same so i just switched back to Paypal. However, I found out later that my account was still deducted.

The attempts were made last July 1, 2917.

note: the screenshot below isn't for just that one but the other attempts also showed the same screenshot.

Hello,

Please check your PM ^^

Server ID: S9
Character Name: Uraki
UID: 200000082435653
Payment option: Paypal
Was the money deducted from your payment account: Yes
Track ID: 153472744_narutoen
Screenshot(error page):
Accurate Recharge Time: Jun 28 201719:22 Server S9 time

I have not received the ingot until today. thanks

Hi there,

Please check your PM :)

I try to order ingots last night and its telling me transaction fail plz help me

Platform: mini client
server id: s28
character name: KilikaUchiha

I need to find out how to get a 100% fuoll refund on all the money I have spent on the game. if you could pls pm me we can speak on details pls, and thx

Hello,

Please check your PM :)

Hello,

Please check your PM :)

Platform: Chrome
Server ID: S601
Character Name: Richard
UID: 200000108933822
Payment option: SMS Billing
Was the money deducted from your payment account: Yes
Accurate Recharge Time: 7 & 8 July 2017 (i forget the time)
Please solve the problem, it take my money twice

Hello,

Please check your PM ^^

Platform: Chrome
Server ID: s610
Character Name:God
UID: 20000008524672
Payment option:PayPal
Was the money deducted from your payment account:Yes
Track ID: 153892294_narutoen 153892257_narutoen 153892772_narutoen


Error: Sorry, you canceled the payment or payment failed!
Accurate Recharge Time:10 July 2017 at 08:17:56 GMT-7 $100
10 July 2017 at 08:16:42 GMT-7 $100
10 July 2017 at 08:33:59 GMT-7 $10

Hi there,

Please check your PM :)

Posting an update. Nothing has been done.

Hi i've recharge 500 ingots whit paysafecard, but no ingots come in my account.
Platform: Mini Client
Server ID: S169
Character Name:*Tenebra*
UID: 200000090873449
Payment option: paysafe card
Was the money deducted from your payment account:
Accurate Recharge Time: 19.30

Hi There,

Please check you PM

u said it, u wanna more money ;P

Day 3 , no update regarding my case.