I faced the same issue today

Platform: Miniclient
Server ID: S237
Character Name: CorbiS
UID:200000093748257
Payment option: paypal
Was the money deducted from your payment account: Yes
Accurate Recharge Time: 21 March 2017

I faced the same issue today

Platform: Mini-client
Server ID: S53
Character Name: Lexsan
UID:200000085503032
Payment option: credit-card
Was the money deducted from your payment account: Yes
Accurate Recharge Time:
21.03.2017 20:22:43
WWW.WHOPAYWHO.COM, BIRMINGHAM0.99USD
21.03.2017 20:22:24
WWW.WHOPAYWHO.COM, BIRMINGHAM19.99USD
1635923698
1635923509

This is Romania time, UTC +2;
This post was last edited by lex***@yahoo.com at 2017-3-22 02:54
This post was last edited by lex***@yahoo.com at 2017-3-22 03:08

i also paid on account total 60.00 has been taken out of my bank automaticaaly but received no credit. what is up has anyone got answers quickly?this is bonkers i had no problems before today:'(

I faced the same issue today, TWICE!!!!!!!!!!!!!!!, It;s time to quit the game if this will not get sort out soon.

Platform: Miniclient
Server ID: S237
Character Name: CorbiS
UID:200000093748257
Payment option: paypal
Transaction-1 ID: 48624795XM7736907
Transaction-2 ID: 3H863727WM330324K
Was the money deducted from your payment account: Yes
Accurate Recharge Time: 21 March 2017

also have problem after recharging

Platform: Mini-client
Server ID: S109
Character Name:Tamari
UID：200000088444143
Payment option: credit card
Was the money deducted from your payment account: Yes
Accurate Recharge Time: 21 March 2017

I recharged and get no ignots

Platform: Mini-client
Server ID: S251
Character Name:Malmorit
UID：
Payment option: Dotpay
Was the money deducted from your payment account: yes
Accurate Recharge Time: 21 March 2017 This post was last edited by Malmorit at 2017-3-22 03:58

Platform: Browser(Chrome)
Server ID: S142 Utakata
Character Name:MinatoNamikaze
UID: 200000089710654
Payment option: Paypal
Was the money deducted from your payment account: no ideea cant check now in the evening
Track ID: dont have it
Screenshot
http://imgur.com/a/3zRQq
Accurate Recharge Time:its in the screenshots

Pls sort it out as soon as possible cuz i recharged for the daily special event and need thos ingots today...
This screenshots are from a test recharge i did after i found the bug

P.S> I posted on the ingame customer service as well but i need an answear as soon as possible

I also have problem after recharging 3 times of 50 ingots

Platform: Mini-Client twice, Chrome once
Server ID: S172
Character Name: Cupu2Malam
UID: 200000090892966
Paymont Option: iDeal
Was the money deducted from your payment account: Yes
Accurate Recharge Time: 21 March 2017 around 19.30 - 20.30 server time

Did recharge 10$ ingots but they didnt came to my account.
Platform: Mini Client
Server ID: S109
Character Name: Zygmunt
UID: 200000088332883
Payment option: credit card
Was the money deducted from your payment account: yes
Track ID: essential information dont have it, closed window as usual but no ingots
Screenshot(error page): no error page, closed window
Accurate Recharge Time: 21.03.2017 20:30 UK server time

I recharged 5,98$ but no ingots were added to my account.
Platform: Mini Client
Server ID: S280 Shuriken combo
Character Name: Evankhell
UID: 200000095563822
Payment option: credit card
Was the money deducted from your payment account: yes
Track ID: essential information dont have it, closed window as usual but no ingots
Screenshot(error page): no error page, closed window
Accurate Recharge Time: 21.03.2017 21:15-16 UK server time

after I'll log into my bank account, I could show details about my payment, but since a lot of ppl have similiar problems I hope you can handle it, if neccesary, whom of the mods/admins should I send a message to? This post was last edited by Evankhell at 2017-3-22 05:50

Platform: Chrome
Server ID: S223
Character Name: Daryl
UID: 200000086452739
Payment option: Paypal
Was the money deducted from your payment account: Yes
Track ID: essential information dont have it, closed window as usual but no ingots
Screenshot(error page): no error page, closed window
Accurate Recharge Time: 2017/03/21 21:16:23 UK server time

Can this be fixed soon alot of players probably bought ingots for the daily special or events and want to use them since its almost over. Please add the ingots to our accounts or fix his soon.

Platform: Mini Client
Server ID: S194 UK
Character Name:GalaDRiel
UID:200000091804323
Payment option: PayPal
Was the money deducted from your payment account:Yes
Track ID: 149805037_narutoen 149804936_narutoen
Screenshot(error page): No Error Present
Accurate Recharge Time: 21st March 2017 This post was last edited by Agus Mulyadi at 2017-3-22 06:50 This post was last edited by Agus Mulyadi at 2017-3-22 06:53

Platform: Chrome
Server ID: S372
Character Name: LivingGod
UID: idk and too busy to find it rn
Payment option: Paypal
Was the money deducted from your payment account: Yes
Transaction id: 1HT71076FL4521254
Accurate Recharge Time: 2017/03/21 22:04:42 GMT

Platform: internet explorer
Server ID: s309 uk
Character Name: PukPui
UID: 200000096646411
Payment option: credit card
Was the money deducted from your payment account: yes
Track ID: 149805288 (second recharge 50 ingot)
Screenshot(error page): essential information
Accurate Recharge Time:23.00 - 23. 15

hi I have recharge 2 times first time 500 ingots and it doesn't come to my account and I don't have any screenshot for that because I don't expect to have problem with recharge,
so I recharge again with 50 ingot and it doesn't come to my account again this time I have screen shot for that
please check this error and fix it.
thank you in advance

Platform: Browser(Safari)
Server ID: UK S163 king of hell
Character Name: Tiffany
UID: 200000091373868
Payment option: credit card
Was the money deducted from your payment account: yes
Track ID: 1.149799015 2.149802179
Accurate Recharge Time: 21 March 2017 (twice in a roll)
Screenshot(error page):

Platform: Chrome
Server ID: S45 Chiyo
Character Name: Zeisan
UID: 200000085055094
Payment option: Paypal
Was the money deducted from your payment account: Yes
Track ID: essential information No Idea what a Track ID is or where to find it
Screenshot(error page): There is no error page, The ingots just have not arrived in my account
Accurate Recharge Time:23:38, 23:40, 23:42, 23:47 and 23:48

1. I can't receive the ingots after topped up successfully.

Platform: Browser(Chrome)
Server ID: S120:Roshi
Character Name: NagoyaTextile
UID: 200000095423378
Payment option: Auto Debit via facebook
Was the money deducted from your payment account: Yes
Track ID: 1235549843225622 & 1235549796558960
Accurate Recharge Time: 07:22 & 07:24
This post was last edited by 105***@facebook at 2017-3-22 13:42 This post was last edited by 105***@facebook at 2017-3-24 20:29

I cant recieve Ingots I did it twice thinking it didnt go thru but it did.
Platform:Facebook Gameroom
Character name: Ripley
Server ID: S22 Jiraiya LA
Payment option Mastercard
Money was deducted: yes
Track ID:1108431252602145
Track ID:1108431289268808
This post was last edited by 101***@facebook at 2017-3-22 08:36