Platform: Chrome browser
Server ID: S54 Konohamaru
Character Name: Toku
UID: 200000086069394
Payment Option: VISA (via Facebook)
Was the money deducted from your payment account: YES
Track ID: not shown on payment account page yet
Screenshot: did not take a photo of error page
Accurate Recharge Time: 8:28am (UTC 8) Malaysian time on 18/10/2016
Amount: USD99.99 (TWICE)
Amount charged and deducted from my payment account: RM426.38 (FOUR TIMES)

PLEASE HELP