I can't receive the ingots after topped up successfully, twice as I thought the first time was a glitch until I checked my bank to see that it was transferred out twice

Platform: Mini Client
Server: S69:Fukurokumaru
Character name: TsukasaHaruhi
UID: 200000086901612
Payment option: Bank Transfer E-Nets
Was the money deducted from your payment account:YES
Tracking ID: Paydib 20170304020821513
Paydib 20170304020641500
Screenshot(error page): no error occured
Accurate Recharge Time: 2017-03-03 14:02
2017-03-03 13:57
This post was last edited by ian***@hotmail.com at 2017-3-4 20:08