Please reply in the following format if you encounter these issues:
1. I can't receive the ingots after topped up successfully.
2. I can't top up successfully with *X payment options.

Platform: Mini Client
Server ID: S12
Character Name: LGMagnet
UID: 200000083991817
Payment option: Credit Card
Was the money deducted from your payment account: Yes, 19.99 was deducted
Track ID: essential information （Some number like this: 1****_narutoen）Do not know where to find this
Screenshot(error page): https://puu.sh/vxZst/badb01bf01.png https://puu.sh/vxZub/2fd522d33c.jpg
Accurate Recharge Time: Around 9:10 AM, 4-27-2017