1. I can't receive the ingots after topped up successfully.

Platform: Browser Chrome
Server ID: S26
Character Name:B00BIT0
UID: 200000082554093
Payment option: Credit Card
Was the money deducted from your payment account: Yes
Track ID: essential information （Some number like this: 153584179_narutoen）
Screenshot(error page): see below
Accurate Recharge Time: 01:40 AM (+8 GMT)
Description: I topped up 5k ingots (99 USD+) but I didn't get it. I was able to do it the day before but today it failed. I tried this option several times including 24 hours later but error was the same so i just switched back to Paypal. However, I found out later that my account was still deducted.

The attempts were made last July 1, 2917.

note: the screenshot below isn't for just that one but the other attempts also showed the same screenshot.